Reviews - Page 50

So - the software works - sometimes. Support is completely inadequate. I have had multiple issues with Companionlink Express (doing Outlook to Google) either crashing, not starting properly, or un-licensing itself.

Last year I reported that every time Windows was updating (member of the Windows Insider program) it was un-licensing itself. Support ran me around and around, trying things I had already tried, and the basically talk me I was either an idiot or incompetent.

Then, when build 7044 was released on of the items in the Release Notes was, "Fixed an issue where sometimes CompanionLink would un-register after a Windows Update." Did support ever tell me the issue was fixed? NO. Did anyone ever say, "thanks for reporting an issue no one else was finding?" NO.

When I was a Product Manager (or their boss) I would have been livid if a customer had been treated like this and would have done something. I sent both support and sales an email when they tried to get me to "upgrade" explaining my dissatisfaction. Response - silence...

And, the "upgrades" that require a re-purchase with a small discount are really just ways to collecting more money - there aren't any new features, just bug fixes and updates to support the underlying tools. In MY world updates are worth 20% to 30% of the license price, not 80% to 90%...

Appreciate your expertise

I have been using Deja Office for several years now and even though my computers tend to crash every couple of years, I know I can count on Companion link to bring me back up and running. Thomas just helped me reinstall and sync to all my computers/smart phone. What a pleasure! I think all the software application support groups should take lessons!

Aside from that - the DEJA Office concept is a game saver.
I love how outlook's email and contacts work - and to be able to download into it (from my gmail accounts) and sync everything together to my phone is nothing short of BRILLIANT.

Thank you!!!

I was having syncing problems with my iPhone6. Jayce was very patient to help me through some things that needed to be corrected. He knew his business and was very encouraging throughout the process. It's a pleasure to do business with your company.

After installing Companionlink 7 and running a sync my google calendar events got deleted, Thomas was so very helpful in getting the events restored. He was quick, precise and patient with all of my questions.

I had a few bugs in my initial Deja Office for Android setup. I called in for tech support and received exceptional help from Thomas M. He stayed with me through the process following up with periodic emails. App is working as advertised!

great support! Use Office 365 but does not have nearly the functionality of Companion link. Also it often crashes and loses data. Companionlink and deja office so much better.

On 5/4, made an appointment for Support to contact me at 10AM and mistakenly called in at 9:30AM.
Kevin called me back at 10:30AM and resolved the scrambled notes in the Samsung S8 contacts quickly by uploading a software update.
Review of my 5 contact examples revealed the software update resolved the CL software well.
Thanks for your patience.

Thomas was very helpful and took considerable time to solve our issue of duplicates. he followed up and made sure we were all set. thank you so much!

Will you guys make him a supervisor... or at least give him a WELL DESERVED raise?!?!?! :-)

Any time I need help, I go to him and he's an ABSOLUTE STAR!!!!

Software is great; customer support is great, price is great. What more could I want?

Many, many thanks for a fine product and support team.